Hero First Aid Ltd
This Privacy Policy explains how Hero First Aid Ltd (“we,” “us,” or “our”) collects, uses, and protects your personal data when you interact with us, including when you use our website, sign up for our services, or communicate with us.
1. Data Controller
Hero First Aid Ltd is the data controller responsible for processing your personal data.
2. Information We Collect
We may collect the following types of personal data:
• Personal Identifiers: Name, address, email address, phone number, and company name.
• Payment Information: Billing details, transaction data, and bank account or payment card details.
• Communication Data: Emails, messages, or other interactions you have with us.
• Website Usage Data: Information collected via cookies or similar technologies, such as IP address, browser type, and browsing behavior on our website.
3. How We Use Your Information
We use your personal data for the following purposes:
• To provide and manage our services, including booking and delivering first aid training.
• To process payments and issue invoices.
• To communicate with you about your bookings, inquiries, or feedback.
• To comply with legal obligations, such as tax and accounting regulations.
• To improve our website, services, and customer experience.
• For marketing purposes, where you have provided consent (e.g., sending newsletters or promotional offers).
4. Legal Basis for Processing
We process your personal data under the following legal bases:
• Performance of a Contract: When it is necessary to provide our services.
• Legal Obligation: To comply with applicable laws and regulations.
• Legitimate Interests: For business operations, such as improving our services and responding to inquiries.
• Consent: For marketing communications, where required.
5. Data Sharing and Disclosure
We do not sell or share your personal data with third parties, except in the following cases:
• Service Providers: We may share data with trusted third parties who help us deliver our services (e.g., payment processors, IT providers).
• Legal Requirements: We may disclose data when required by law or to protect our legal rights.
• Business Transfers: If we merge, sell, or reorganize our business, personal data may be transferred as part of that process.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
7. Your Rights
You have the following rights under applicable data protection laws:
• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data (subject to legal obligations).
• Restriction: Request restriction of processing under certain circumstances.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Data Portability: Request transfer of your data to another service provider.
• Withdraw Consent: Withdraw consent for marketing or other purposes where consent is required.
To exercise these rights, please contact us using the information provided below.
8. Security Measures
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
9. International Transfers
If we transfer personal data outside of the UK or European Economic Area (EEA), we ensure it is protected by appropriate safeguards, such as standard contractual clauses.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
Hero First Aid Ltd
herofirstaid1@gmail.com
HERO FIRST AID 